We designed a module base call center solutions suite to provide the maximum ease for interested companies. It is known as EC OUTSOURCING SOLUTION Solutions .
Please find some brief outline about it with summarize marketing plan.
Our experience has helped us evolve a tested and proven approach to Setup, Training, Outsourcing and Project Management of call centers known as EC OUTSOURCING SOLUTION .
This solution is consist of four independent module i.e. following
• Setting up an Offshore Call Center
• Project Management
. IT Goverance
. Hr Services
Setting up a Call Center (The Call Center Engineering) - An object oriented call center engineering approach gives our call centers the benefit of huge cost saving, technology independent architecture, unlimited expanding capability with the most competitive, cutting edge technology base solutions.
Training- The call center’s agent, supervisor and managers is the most valuable assets. We know importance of this and deliver a highly customize training on the basis of our experience and knowledge base with complete training manuals.
Outsourcing- After successful training and quality testing of agents and equipments we provide the best available project according to agent’s skills set. The project outsourcing commitment is limited only 50 seat each call center and collectively 250 seat.
Project Management (Call Center Campaign Management)
EC OUTSOURCING SOLUTION is a professional services company that offers end-to-end solutions. The project management is the most critical part of call center campaign management. We know importance of this segment, and provide a result oriented cost effective customize solution for every type of call center projects management. We provide two types of call center project management services i.e. following.
On Site Project Management-We deploy call center project manager in your call center. We integrate our consultants, project managers and coordinators tightly with our Clients’ organizations by placing them onsite– at the Client’s premises.
Remote Project Management-EC OUTSOURCING SOLUTION also provides a cost effective approach. By providing professional call center project management services by state of the art tele-monitoring and management services.,
For More Information contact Uswww.ecoutsourcingsolution.co.uk
(Process Outsourcing & Management)
Outsourcing–Product & Process Outsourcing Division)